Their web team since 2021,
through every staff change.

The problem

A bank’s website is never finished. New products launch, regulations change, staff come and go, and every page has to stay accurate and compliant.

Gateway needed a web team that knows their site inside out and can turn requests around quickly, without having to explain everything again each time someone new joins.

What we built

• A redesign to start

  In 2021 we redesigned the bank’s website. The team has kept us on ever since.

• A self-service help center

  A Resources page with 11 video tutorials and 6 click-through demos, so customers can learn online banking without calling a branch.

• Launch pages, ready on time

  A Zelle landing page was live ahead of launch day, with a link the bank could share in emails and branches.

• A compliance gap closed for good

  A sitewide warning now appears whenever a visitor clicks a link that leaves the bank’s website, including links added in the future.

• Security-first details

  Business card QR codes made in-house, with no third-party tracking, and notices that remove themselves on schedule.

• A modern business banking page

  Eight business accounts reorganized into four clear groups, with new imagery and copy.

What changed

• Customers have one place to learn digital banking on their own, which means fewer one-on-one walkthroughs for branch staff.
• Every outside link on the site is covered by the compliance warning, automatically and permanently.
• New staff at the bank inherit a web team that already knows the site, so work keeps moving through every change.